Australian Car Rental Conciliation Service

Facilitated by the Australian Finance Industry Association (AFIA), the Australian Car Rental Conciliation Service provides a mechanism for customers to lodge complaints about areas covered by the AFIA Car Rental Code of Practice and AFIA Car Rental Members. 

Reflecting the scope of the Code, AFIA can only consider complaints relating to rental cars and no other types of rental vehicles at this time.

 

Lodge a Complaint

The Rental Code

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Our Members